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FAQs

How do I place my order?

All orders can be placed directly through our easy to use website. Please include your content customizations and color selections in the “Personalization” box located above the “Add to Cart” button. All design personalization and customization is done by our in house design team. Feel free to contact us if you have questions.

What’s included in the ordering process?

All custom orders include personalization of wording and colors, three rounds of electronic proofs for minor wording and color changes (the first round based on your submitted personalization, and two subsequent rounds for revisions), and the finished printed stationery.

Changes requests beyond our 3 complimentary rounds are invoiced at $15 per round.

What is your standard turnaround time?

Here is the standard turnaround time for all orders (these timeframes are estimates):

  • Digital proofs are sent via email within 2 business days
  • Once proofs are approved, printing takes 4 - 6 days
  • Standard shipping takes 3 - 6 days within the United States, about 7 - 14 days for international shipments
  • Expedited shipping takes 1 - 2 days within the United States, about 4 - 6 days for international shipments

Please keep in mind that orders with many pieces (i.e. wedding suites with many insert cards) or foil-pressed invitations take longer to print.  Please allow up to 9 days for those items to print.

Can I change the color of the design?

Yes, of course! You can use as many ink colors as you’d like on your stationery, there is no additional charge.  You can change the color of any element, including the background.  The background coloring is printed so any elements left white on your proof will print with the color of the paper.

Do I need to format my wording?

No, definitely not! Simply enter your wording in the personalization space and we will take care of all the design and layout. Our professional designers will make adjustments if necessary in order to provide the best look possible for your specific wording and personalization.

We do ask that you check spelling, grammar, dates and times, as we do not check this during the design or proofing stage. That is your responsibility.

Can I change the font?

Sure, you may select a font from another design in the store.  Please keep in mind that all of our fonts have been carefully chosen to create unique and balanced designs. In order to preserve the integrity of our designs, we may recommend the original font.

What types of payment do you accept?

Payment can be made with your Visa, MasterCard, American Express, Discover Card, or Paypal.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

Is your website secure?

Yes. All payment information is sent over a secured connection. As an extra layer of security, we do not store any of your payment information on our site.

Can I order more invites later?

More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.

We highly recommend ordering at least 10-15 extras up front as it is much more cost effective. Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.

When should I order my Save the Dates and wedding invitations?

Please order your Save the Dates and wedding invitations at least three weeks before you plan to send them out.  This will allow time for you to organize and address the invitation sets send to your guests.  If you're located outside of the United States, please order your wedding invitations at least month before you wish to mail them. 

Save the Dates should be mailed out at six to eight months before the wedding.  Invitations go out six to eight weeks before the wedding. If you're having a destination wedding, give guests more time and send them out three months ahead of time.

Designing in Foreign Languages

We can design in most languages, but please contact us before placing an order.  Additional fees may apply depending on the extent of the language used and the type of alphabet (roman versus non-roman).

Do you have a retail location I can visit?

Mallory Hope Design is an online stationery boutique. We do not have a public studio.

Will I receive hard copy proofs?

No. Your order includes a set of digital proofs that will be emailed to you for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost effective and flexible way to view and make changes to your stationery before printing begins.

If you would like to see our printing, paper and ink options in person, we highly recommend ordering a sample set, which includes an example set and a printed color chart.

How much postage is required for my invitations?

Our wedding invitation suites range from 1 to 2 ounces depending on how many pieces you include in your package. In general, packages that include an invitation, two enclosures and a belly band weigh 1 ounce even. Packages with an invitation, three enclosures and a belly band weigh 2 ounces.

These weights are estimates and are not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.

I need two response dates. Can you do this?

Yes! If you have an A and B guest list and need a separate response date for each, you can simply order two sets of the reply cards. 

Can you print in a custom color?

Yes, you can select any color from our color suggestion sheet or provide the color codes in CMYK of the color you'd like.  Please note that we print in digital CMYK coloring and do not guarantee PMS/Pantone coloring selections will be perfectly accurate.

Will my stationery match the colors I see on my screen?

Because all monitors display color differently, your printed stationery may not match what you see on your screen. If you are concerned about colors, we highly recommend ordering a sample set, which includes a copy of our printed color chart with swatches of all of our ink options.

Can samples be customized?

All of our samples are pre-printed with example wording in the colors shown and cannot be customized. A color chart of all of our available ink options is included so you can see them in person and choose what you like best for your actual invitations.

Should you place a full order with us, digital proofs in your colors and wording will be sent by email for your review prior to printing. Two rounds of complimentary proofs are included should you need wording or color changes after seeing the initial design.

Can I change designs during the proofing process?

Our proofing process includes 3 complimentary rounds of proofs for wording, layout and color changes for the design chosen at the time of ordering. If for some reason you are unhappy with the proofs, we are happy to do one complimentary design switch during the proofing process. The design switch will use one full round of proofs. Due to the amount of time and work involved, additional design switches will be subject to a $15 design fee.

How will I know if my order went through?

After you complete the checkout process you will be redirected to a confirmation page. We will also send a confirmation email to the email provided. If your sample order does not ship within 3 business days or you do not receive your proofs via email after 2 full business days, please contact us.

How much does your stationery cost?

Pricing is published on the right hand side of each product page. Just select the quantity of each item and option you’d like to include with your package and the total will be displayed for your convenience.

Are envelopes included with stationery?

Yes. Matching blank envelopes are included in the price of wedding invitations, response cards, flat Save the Dates, magnet Save the Dates, party invitations, and thank you cards. Envelopes do not come with postcard Save the Dates.

Do the invitations arrive assembled?

No. Wedding invitations, save the dates, thank you cards and menus ship flat. Assembly is very straightforward and is as simple as stacking your included cards and securing them with the invitation belly bands and a small piece of double-sided tap or adhesive.

Where is your stationery made?

All of our products are proudly manufactured and printed in the USA!

 

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